Returns & Exchanges
Returns & Exchanges
At Woodpecker Coats, we want you to feel confident in your purchase. If something isn't quite right, we're here to help you find the best solution.
Returns
You can return an eligible item for a full refund within 30 days of purchase, provided it is unused, in its original condition, and has all original tags attached.
How to Request a Return
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Contact us: Email help@woodpeckercoats.com with your order number and the item you'd like to return.
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We'll guide you: Our team will review your request and email you with the next steps.
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Send your item back: Once your return is approved, follow the instructions provided by our team.
Refunds
Once we receive and inspect your returned item, we'll process your approved refund within 1–2 business days. Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or payment provider.
Refunds are issued to your original payment method.
Exchanges
Not quite the right fit or unsure about a colour? We're happy to help.
If you'd like to explore an exchange, our team will work with you to find the best solution.
How to Request an Exchange
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Contact us: Email help@woodpeckercoats.com with your order number and let us know which item you'd like to exchange and what you're looking for instead.
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We'll help you: Our team will discuss your concerns, answer your questions, and help you with sizing, fit, colour, or available alternatives.
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We'll guide you through the exchange: Once we've agreed on the best option, we'll provide instructions for the next steps.
Exchanges are subject to product availability. Please contact us before sending any items back so we can assist you personally.
Need Help?
Whether you have a question about sizing, colour, a return, or an exchange, we're here to help.
Email us at help@woodpeckercoats.com with your order number, and our team will be happy to assist.
