Refund policy

 

You may return your unused product for a full refund within 30 days of the purchase date.

Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund. 

To initiate a return or exchange, please use our Return Portal.

If you need assistance during the return process, please contact us at 1-416-567-3141. If it’s outside regular business hours (9am-5pm EST) please Email info@woodpeckercoats.com

Exchanges

For exchanges, you’ll select your replacement item through the return process. Your exchange will then be processed through our standard exchange workflow.

Return Shipping Labels

Customers who purchased or opted into Checkout+ at checkout will receive a prepaid return shipping label through the Return Portal at no additional cost.

Customers who did not opt into Checkout+ will still be provided with a return shipping label through the Return Portal; however, the cost of the shipping label will be the customer's responsibility.

HOW DO I RETURN AN ITEM?

First, initiate your return through the return portal. Once your return request is completed, in the portal a shipping label will be provided for you to print.

Once we receive your package, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Note that it can take between 3-5 business days to appear on your issuing bank account statement. 

REFUNDS 

Refunds are processed within 7-10 business days following the receipt of your package at our warehouse. Note that it can take between 3-5 business days to appear on your issuing bank account statement.